Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Guarantee

  • Each assistance request you submit to us will be responded to within maximum sixty minutes. If for any reason whatsoever your ticket or email requires additional assistance from a sysadmin, we will forward it and leave a comment to let you know that your issue is being examined. If you order the Administration Services package, any of the tasks included there will be carried out at a time of your preference.

  • Top quality support service

  • A First–Rate Client Care Service

  • If you need help working with our Web Hosting Control Panel or with any of the apps that we have installed on the server on your behalf, do touch base with the client support staff at any time via the ticketing system. Furthermore, if you require help administering your dedicated server, you can order the Administration Services package, that includes weekly OS updates, installation and troubleshooting services, server monitoring and rebooting services, backup space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • Every Linux dedicated servers hosting package includes our cost–free Web Hosting Control Panel, which boasts a fully detailed knowledge base and a collection of step–by–step video tutorials. Whenever you need help working with the Web Hosting Control Panel, just click on the Videos or Help buttons in the upper right corner.