A 99.9% Server Uptime
We’ve set up our hosting system using reliable hardware and significantly tweaked software. Our sysadmins have installed a customized version of Security–Enhanced Linux on our machines to guarantee maximum safety and stability. We have set up several anti–DDoS appliances combined with very powerful firewalls to make sure our internal network is unassailable and safe.
Our Linux hosting packages packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s crucial that you also set up your own network infrastructure. That’s the reason why we set up a custom–configured internal network in all our datacenters. Relying on top–of–the–line Juniper switches and routers, our internal network allows for astonishingly fast data transmission speeds and is fully redundant.
Thus, you will take advantage of a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, irrespective of which hosting solution you’ve chosen.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you’re dissatisfied with our hosting services, or if you think that they are insufficient, or if you decide that you need a Linux VPS packages rather than a cloud hosting package – you will receive your money back, no questions asked.
All domain name registrations are non–refundable, but you will retain full control over your domain names even if you close your hosting account with us.
24/7 Technical Support
We’ve meticulously selected each individual member of our 24x7 support staff so that we can offer the very best support you can possibly get. Each of our customer service technicians has several years of experience working with hosting accounts behind his back, therefore they know what they are doing. Plus, they’re available to you 24x7x365 – you’ll be able to get in touch with them at any time and they’ll reply to you as soon as possible.
Their average ticket response time is below twenty minutes, whereas with many other hosting companies you need to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be responded to in less than sixty minutes.