The availability of the customer and technical support that a hosting company offers can tell you a lot for the services which they offer too. When you're allowed to use just email messages or tickets, you have almost certainly discovered a reseller and not the hosting supplier. When this is the case, you will probably have to wait for a couple of days to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the real hosting company for further help. When the supplier provides you with different means of communication with quick response time which are available anytime, they're almost certainly the top provider, not only a reseller. Therefore you will take advantage of prompt assistance and top-notch support as they will have immediate access to the servers where your account is. No matter what the issue - sales or technical, it is generally much better to have the option to communicate with your website hosting company right away using your favourite method of communication.
24/7 Customer Support in Hosting
The customer and tech support services for all our hosting packages are round-the-clock, so you can forget about waiting for a few days to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an email. If you already have an account, you'll be able to open a support ticket in addition to the other three methods of communication. You are able to choose the best way to contact us depending on where you are or what equipment you use. We are able to assist you for more or less any hosting-related query that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you may open a support ticket, but even in this situation the maximum reply time will never exceed 1 hour.