If you’ve got a website, a problem may always occur and it doesn’t necessarily need to be connected to the hosting service itself. For instance, something might go wrong when you bring a web-based app up to date or some important content may be modified or deleted by mistake. Regardless of what the nature of the problem may be, you will need to get in touch with the customer support staff and request them to restore a backup or to assist you in troubleshooting the problem that you’re facing. How promptly they’ll do it will determine the span of time that your sites will be down. For specific websites like community portals or e-stores, a prolonged unreachability often equals losing customers and money. That being said, it is important to use the services of a hosting company that offers not only a good customer support service, but also a prompt one.

One-Hour Response Guarantee in Hosting

Our guaranteed maximum reaction time for any helpdesk ticket that you submit or any email that you write is only 60 minutes, even if you contact us during weekends and legal holidays. Whatever the essence of your inquiry or issue might be, we’ll lend you a helping hand immediately and will provide you with the needed information to rectify any problem with your websites. The real reaction time commonly doesn’t exceed fifteen to twenty minutes, which suggests that you can just forget about waiting for hours on end to get an issue fixed or what is even worse – waiting all day only to obtain a reply that more info is needed whilst nothing is solved. We’ll give you assistance without any delay merely because we realize precisely how precious time can be in the dynamic Internet world. The sixty-minute reply time guarantee is valid for any technical or billing query that you might have connected with our Linux hosting packages.