There are different ways to contact the web hosting company whose services you’re using, but the one that you’ll always find irrespective of which company you opt for is a trouble ticket system. This is the least complicated medium of correspondence for several reasons. If no representative is free at the moment and they are all engaged, a phone call may not be answered, but a ticket will invariably be received. Plus, you can copy & paste extensive bits of info without having to worry about typing errors, and in case a specific problem needs more time to be fixed or a number of replies have to be exchanged, all the info will be in the very same place, so each party can always see the comments written by the other one. The disadvantage of using tickets to contact your hosting provider is that they are often separate from the hosting platform, which suggests that if you need to supply information or to adhere to instructions, you’ll have to use no less than two different interfaces and this number might increase if you’d like to administer several domain names. Additionally, many web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Hosting

In contrast to what you may find with numerous other web hosting companies, the support ticket system that we’re using with our Linux hosting packages is part of the Hepsia Control Panel, which comes with all hosting accounts. You will not have to remember several log-in names and passwords, as you’ll be able to manage both your tickets and the hosting account itself in one single place. So, if you’ve got a question or encounter a problem, you can contact our customer care team members instantly. Our system features a smart search functionality. This implies that even in case you’ve submitted a huge number of tickets over the years, you will be able to track down the one that you need easily. Besides, you can check knowledge base tips for fixing commonly faced difficulties.